Research

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Research experience.

I have over 20 years of research experience spanning both the generative approaches and the traditional usability techniques. My research philosophy is to begin with a focus on your end user. I believe in including my business partners and stakeholders in the early research process. Their knowledge and experience helps to establish an understanding of the desired outcomes. I have used design thinking techniques to understand business direction and goals as well as to help user’s define their requirements and job process.

I have used interviews and contextual inquiry to learn the roles and personas involved in operational process. I have turned this information into artifacts like personas and user journeys.

I have performed user shadowing to understand how associate work within their operational context. Results of these research endeavors have led to updates to technology solutions as well as adjustments to operational processes.